Christmas Delivery

All orders must be placed by Wednesday 20th December by Midday to receive in time for Christmas! 

Delivery

Goods are sent out via Royal Mail First Class unless specified Special Delivery. We can send your items to another address if required as a gift, please let us know. Standard delivery is £2.99 and Special Delivery is £6.99. Free delivery on orders over £50!

Worldwide delivery is available at £6.99, and will be sent via airmail.

 

Returns and Exchange

 

We want you, the customer, to be 100% satisfied with your purchase. However, if you are not please return the item unworn, in original condition within 14 days for a full refund. If your item is damaged within 28 days please contact us to arrange return and replacement. This does not apply to general wear and tear.

If you would like to exchange for a different size please contact us and we can arrange to send out an alternative product on return of your goods.

 

Size Guide

For Dog Collars. If you are unsure place a piece of string around your dogs neck and insert two fingers to make sure it is not too tight. For maximum comfort you will want the size closest to the higher end of the scale. So if your dogs neck is 13" you would order a small, if your dogs neck is 17" you would want a medium. If you have a specific size or are still unsure please contact us and we will make sure we get the right fit. If you do not tell us your dogs neck size we will make it as a standard. All collars come with a standard plastic clip. These are very strong, however if there is another type you would like please contact us!

 

Teeny Weeny- 7-11" - 3/8" or 10mm width

Extra Small- 7-11"  - 3/4" width

Small- 10-15" - 3/4" width or 1" width

Medium- 12-19" - 1" width

Large-15-24"   - 1" width            

Extra Large-17-29" - 1" width

 

Care Instructions

All collars and accessories are designed to be high quality and durable. Collars can be washed at 30 degrees. The life span of the product will depend on each individual dogs activity levels. General wear and tear will occur as with all items that are worn on a regular basis. It is your responsibility to check for any loose stitching to make sure it is still safe for your pet. 

 

Timescales

All collars and accessories are bespoke items and are handmade to order by us here at Salt Dog Studios. We always try to make sure we have materials in stock but sometimes supplies on high demand will be unavailable. In the event of your order being unavailable we will contact you to issue you a full refund or let you know when it is back in stock, if you prefer. Items can take up to 10 days to dispatch (longer during busy periods), however we aim to get your order to you as soon as possible, often a lot sooner.. We will notify you of an estimated dispatch time. If you require something urgently, please contact us and we will endeavour to help in any way we can.

 

Payments

Payments are processed via PayPal, no card details are passed though to us. If you would like to pay by card over the phone we now have a machine!

 

Disclaimer

We will not be held liable for any loss or damage that arises due to the misuse of our products. It is your responsibility to make sure the product is suitable for your dogs needs.

 

Goods are sent out via Royal Mail First Class unless specified Special Delivery. We can send your items to another address if required as a gift, please let us know. Standard delivery is £2.99 and Special Delivery is £6.99.Goods are sent out via Royal Mail First Class unless specified Special Delivery. We can send your items to another address if required as a gift, please let us know. Standard delivery is £2.99 and Special Delivery is £6.99.

Goods are sent out via Royal Mail First Class unless specified Special Delivery. We can send your items to another address if required as a gift, please let us know. Standard delivery is £2.99 and Special Delivery is £6.99.